Home > Cool Products > Australian Customers Notice (updated)

Australian Customers Notice (updated)

Hi Guys

If you’re ordering from Australia (especially Queensland) we recommend for now that you go with the free shipping option – we’ve had no problem with this, but many of our international courier orders to Australia are being inexplicably “Held for Clearance” at Customs and it’s frustrating trying to get these delivered. There’s no problem with the product or its legality (it’s legal in Australia, and we include a Manufacturer’s Declaration with each order as required when sending plant matter to Australia).

If you’re in this situation and you’re in Queensland, you can try contacting Brisbane Postal Customs: 07 3860 8401 for Postal Customs Brisbane, postimpbne@customs.gov.au

So to ensure speedy delivery stick to the free shipping option for now. Cheers!!